About
Highly accomplished and results-driven IT professional with over 5 years of progressive experience in technical support, customer success, and infrastructure management within the dynamic IT/web hosting industry. Proven expertise in resolving complex technical issues, optimizing server performance, and ensuring robust compliance. Adept at leveraging advanced technical skills and exceptional communication to enhance customer satisfaction and drive operational efficiency across diverse hosting environments.
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Work
UltaHost
Domain Name Compliance and Integrity Specialist
UltaHost
System Engineer – L1
Enrol Web Services
Head Of Infrastructure
GigaLayer
Technical Support Specialist
WhoGoHost
Technical & Customer Support Specialist
Verpex
Technical Support Specialist
Garanntor Hosting Limited
Technical Support Specialist (L2 Support)
FARMKONNECT NIGERIA
Graduate Intern (IT department)
SLR GLOBAL PROJECT SERVICES LTD
Data Entry Officer
HOSTINBRIDGE
Customer Support Representative
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Languages
English
Fluent
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Education
Communication as a Technical Leader
University of Colorado Boulder
Computer Science (Networking and Communication)
African University of Benin
Computer Science
Federal School of Statistics, Oyo State
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Certificates
ET01 - Introduction to Sophos and Technical Training – Sophos Firewall
Sophos
Cloud Engineering in Linux
aptLearn
Technical Writing: How to Write Software Documentation
Udemy
AWS and Linode: The Ultimate Guide to Cloud Computing [IaaS]
Udemy
Fundamentals of Digital Marketing
cPanel & WHM System Administrator I Certification (CWSA-1)
cPanel University
cPanel & WHM Administrator Certification (CWA)
cPanel University
Certification-cPanel-Professional-Certification-CPP
cPanel University
Cisco Certified Network Associate (CCNA)
New Horizons Computer Learning Center, Nigeria
Web Design (HTML/CSS) Course Certification
Classic System InfoTech Ltd
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Skills
Operating Systems
Linux (Red Hat Enterprise, CentOS, Ubuntu, CloudLinux OS, AlmaLinux), Windows Server (2022, 2019, 10, 11)
Web Servers
Apache, IIS, Nginx, Varnish
Control Panels & Hosting Management
cPanel, WHM, Plesk, CyberPanel, HestiaCP, Aapanel, Websitepanel, SolidCP, Upmind, WHMCS
Content Management Systems (CMS)
WordPress, Drupal, Joomla, WooCommerce
Networking & Protocols
DNS, FTP, SSL, TCP/IP, Domain Management
Programming & Web Technologies
PHP (Basic), Python (Basic), CSS, HTML
Mail Servers
Exim, SmarterMail, hMail, MailEnable, Google Workspace, Microsoft 365
Cloud Platforms
AWS, Linode, IaaS
IT Support & Operations
Technical Support, Customer Service, Troubleshooting, System Maintenance, Server Performance Monitoring, Backup & Disaster Recovery, Website Migration, Ticketing Systems, LiveChat, Email Support
Soft Skills
Communication, Attention to Detail, Multitasking, Independent Work, Teamwork, Problem-Solving
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